Delivery Information

Delivery Information

Next-Day Delivery

We offer deliveries to the whole of the UK. Our standard delivery cost covers most of UK mainland, although not parts of northern Scotland. If you live in Northern Ireland, on an island or north of central Glasgow or Edinburgh we ask you to get in contact with us on 020 7224 9300 or send an email to shop@totallyswedish.com to arrange for your delivery. This is because these areas are subject to a higher delivery cost and often require two days or more to deliver.

Our standard delivery cost is £6.50 and this is free on orders over £65. If you order any chilled or frozen products a £2 cost will be added to cover for freezing supplements.

If you place your order between Monday and Thursday before 1pm, it will arrive the next day. If you place it between 1pm on Thursday and 1pm on Monday it will arrive the following Tuesday. In the case of Monday Bank Holidays it will arrive on the following Wednesday instead. Please also be aware that the webshop will be closed for some time over Christmas and New Year - more information and opening hours will be available in November.

Regarding delivery time, we have no say in when the delivery will be made as we use an external courier company. However, on the morning of the delivery you will get an email with an estimated delivery time. The courier will give you a two-hour time slot and this cannot be changed. If there is a possibility that you will not be in to receive your order, please leave a safe place in the order comment when you place the order. For example, with a neighbour, behind bins, by the door etc. If this is left blank the driver will try to leave the parcel/s with a neighbour. If this is not possible either and the driver cannot find someone to sign for the delivery the courier will not be able to come back until earliest the next working day.

As a small company, we do not have access to freezing vans. Instead we do our very best to keep chilled and frozen products in the right temperature by packing them in polystyrene boxes or chilled envelopes and by adding freezing supplements. However, we can only guarantee that they arrive chilled the day after the order has left our shop. This means that if the driver is unable to deliver and the delivery is delayed, we do not take responsibility for any chilled and frozen products that arrive in room temperature. We therefore strongly recommend leaving a safe place in the order comment when placing the order.

Regarding frozen products – although we do our very best to keep them in the right temperature, as mentioned above, we cannot guarantee that they will not defrost during the delivery. Please be aware of this when placing your order.

We are trying to be as environmentally friendly as possible by re-using both boxes and packing material.

 

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Click & Collect

You can now place your order online and pick it up in our shop on 32 Crawford Street, London. Please note that this service is currently not available in our Barnes shop.

 

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Urb-it

We now offer a flexible same-day delivery in collaboration with Urb-it. This is currently only available in zone 1 in London and the delivery cost is £12. This service offers a selection of our products and to place this order you need to do it from their website.

To use this service click here <http://www.totallyswedish.com/en/node/6138>